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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Activity Record
B) Customer Session Record
C) Customer Activity Record
D) Agent Session Record

2. A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A) TCP and UDP
B) HTTPS and FTP
C) TLS and SRTP
D) SIP and RTP

3. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) SIP registration expiration timer
B) Agent idle timeout
C) Queue wait threshold
D) Callback retry interval and queue backlog

4. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) SIP Early Media is fully supported by Webex Contact Center.
B) The only supported codecs are G.711uLaw and G.711aLaw.
C) DTMF signaling can use out of band.
D) Opus codec is natively supported by Webex Contact Center without transcoding.

5. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Reload Flow Designer to refresh the configuration.
B) Create a connector in Control Hub for Webex AI agent.
C) Use Virtual Agent V2 node.
D) Type the name of Webex AI agent in Virtual Agent field, save, and publish.

Solutions: