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  • Exam Code: EX0-115J
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (EX0-115日本語版)
  • Last Updated: Aug 23, 2026
  • Q & A: 136 Questions and Answers
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EX0-115 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our EX0-115 exam dumps will include the following topics:

  • The service delivery processes and their relationships 15%
  • Introduction to IT Service Management 15%
  • The resolution processes and their relationships 10%
  • The Service Management System (SMS) 20%
  • The relationship processes and their relationships 15%
  • The control processes and their relationships 20%
  • Service Design and Transition 5%

What is the duration of the EX0-115 Exam

  • Length of Examination: 60 minutes
  • Passing Score: 65%
  • Number of Questions: 40
  • Format: Multiple choices, multiple answers

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EXIN EX0-115日本語 Exam Syllabus Topics:

SectionObjectives
Continual Improvement- Service Improvement Practices
  • 1. Performance measurement and reporting
    • 2. PDCA cycle (Plan-Do-Check-Act)
      Service Management Fundamentals- Introduction to IT Service Management
      • 1. Service concepts and value creation
        • 2. Stakeholders and service relationships
          ISO/IEC 20000 Framework- Service Management System (SMS)
          • 1. SMS structure and requirements
            • 2. Scope and governance of SMS
              - ISO/IEC 20000 Standards Overview
              • 1. Core principles of ISO/IEC 20000
                • 2. Alignment with IT service delivery
                  Service Lifecycle Processes- Service Operation
                  • 1. Incident and problem management
                    • 2. Service request fulfillment
                      - Service Design and Transition
                      • 1. Change management basics
                        • 2. Service design coordination

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