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- The service delivery processes and their relationships 15%
- Introduction to IT Service Management 15%
- The resolution processes and their relationships 10%
- The Service Management System (SMS) 20%
- The relationship processes and their relationships 15%
- The control processes and their relationships 20%
- Service Design and Transition 5%
What is the duration of the EX0-115 Exam
- Length of Examination: 60 minutes
- Passing Score: 65%
- Number of Questions: 40
- Format: Multiple choices, multiple answers
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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Continual Improvement | - Service Improvement Practices
|
| Service Management Fundamentals | - Introduction to IT Service Management
|
| ISO/IEC 20000 Framework | - Service Management System (SMS)
|
| Service Lifecycle Processes | - Service Operation
|
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