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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What BEST describes the value of service strategy to the business?

A) It supports the creation of a portfolio of quantified services
B) It provides quick and effective access to standard services
C) It improves the control of service assets and configurations
D) It reduces the effort spent on managing test and pilot environments

2. What is used to control a process?

A) Functions
B) Objectives
C) Inputs
D) Stakeholders

3. What is a characteristic of a process?

A) It requires a specific tool
B) It is performance driven and measurable
C) It does not react to a specific trigger
D) It provides generic technical skills and resources

4. Which process analyses services that are no longer viable and when they should be retired?

A) Change management
B) Business relationship management
C) Service portfolio management
D) Service level management

5. Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

A) Did we get there?
B) Where do we want to be?
C) How do we get there?
D) Where are we now?

Solutions: