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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list.
You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities?
(Choose all that apply.)

A) a business unit
B) a team
C) a resource group
D) yourself
E) a user

2. A company uses Microsoft Dynamics CRM Online 2011.
Company representatives create knowledge base articles based on the KB-Product template to respond to
product questions.
Articles based on the KB-Product template are frequently updated.
The updated articles must be reviewed and approved before the changes are published.
For each article based on the KB-Product template, you need to track who last updated the article and who
last approved article changes.
What should you do?
(Choose all that apply.)

A) Enable auditing for the articles.
B) Enable system auditing.
C) Add updatedby and approvedby fields to the article template. Then create a workflow to update the new fields.
D) Enable auditing for the article template.

3. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads.
How can the owner of the distributed campaign activities be assigned?
(Choose all that apply.)

A) The activities can be assigned to a list of users.
B) The activities can be assigned to a team.
C) The activities can be assigned to a specific user.
D) The activities can be assigned to you.
E) The activities can be assigned to the owners of the lead records.

4. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Convert the email message into a lead.
B) Create a new lead from the Regarding lookup of the email message.
C) Create a new lead, attach the email message to the lead, and then save the lead.
D) Create a new lead and set a connection to the email message.

5. In Microsoft Dynamics CRM 2011,
which of the following specifies how the status values of a record map to a goals in-progress or actual
values?

A) the goal metric
B) the goal targets
C) the time period
D) the roll-up fields

Solutions: