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Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Support | - System health verification - Common installation and runtime issues - Error diagnostics and resolution |
| Topic 2: Installation and Deployment | - Hardware and software prerequisites - Installation procedures for Symposium Call Center Server - Initial system configuration |
| Topic 3: Configuration and Administration | - Queue and routing configuration - User and role management - Agent and skillset configuration |
| Topic 4: Maintenance and Monitoring | - Backup and recovery procedures - Performance tuning and optimization - System monitoring tools and logs |
| Topic 5: Call Center Server Architecture | - Call routing and call processing fundamentals - Symposium Call Center components overview - Server roles and system architecture |
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