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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Agent Desktop & Console Extensions | 15% | - Agent Scripting and Workflows - Desktop Add-ins using .NET - Console Customization |
| Deployment & Troubleshooting | 5% | - Deployment Process - Performance Optimization - Logging and Debugging |
| Oracle B2C Service Architecture & Data Model | 20% | - Connect Common Object Model (CCOM) - Data Access and Security Model - Custom Objects and Fields - RightNow Object Query Language (ROQL) |
| Integration APIs | 25% | - Connect REST API - Connect for PHP - Authentication and Security - Connect Web Services for SOAP |
| Customer Portal Customization | 35% | - Portal Framework and Deployment - Standard and Syndicated Widgets - Models, Controllers and JavaScript - Look and Feel Customization - Custom Widget Development |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
Question 1
You have extended the standard Contact model to a custom model named Extendedcontact, which contains the addcustomName ()function. You have completed the mapping inextensions.ymi file already.
What is the correct code to call this function from a custom controller?
A)
B)
C)
D)
E)
A. Option C
B. Option A
C. Option D
D. Option B
Question 2
You have been tasked with implementing the Syndicated ConditionalChatLinkwidget on an external page.
Additionally, you want to populate a menu custom field on the chat_launch page with a specific value. The ID of the custom field that you want to populate is 54 and the ID of the desired menu item is 8.
Which is the correct syntax to configure the Syndicated ConditionalChatLink widget so that the specified custom field is populated on the chat_launch page with the desired value?
A. custom_fields: "{\"8\":\"54\">
B. custom_fields: "{\"S4\":\"8\"}
C. custom-fields: "{"54":"8"}"
D. custom-fields: "54:8"
Question 3
Which is the correct syntax to place a message base <otstom_msg_xnput_label) in a form inputwidget in the Oracle B2C Service customer portal?
A. <ra:wiciget path="input/TextInput" label_input="#rn:mag: CU3TOM_M3G_INPDT_LABEL#" />
B. <rn:widget path="input/PormInput" label_input="%rnimag: OT3TOM_M3G_rNPTJT_LABEL%" />
C. <rn:widget pafch="input/FormInpuf input_label="|rn:mag: CD3TOM_MSG__INPOT_IiABEL#" />
D. <m:widget path="input/TextXnput [VD1] " input_label="%rn:ni3g: CUSTOM_MSG_INPUT_IiABEL%" />
Question 4
Which is the correct way to update the primary email address of a contact in Oracle B2C Service with the ID =
8007000 and the email [email protected]?
A)
B)
C)
D)
E)
A. Option C
B. Option A
C. Option D
D. Option E
E. Option B
Question 5
You are working in the B2C Service Customer Portal and are attempting to troubleshoot anAJAX issue with a custom widget. What would be the correct environment and procedure to use for debugging this issue?
A. in the CustomerPortal Development environment, by using phpoutlogO in the controller -php file for the custom widget
B. in the Customer Portal Development environment, by setting breakpoints in the logic, js file for the custom widget
C. in the Customer Portal Productionenvironment, by setting breakpoints in the RightNowEvent.js file
D. in the Customer Portal Production environment, by setting breakpoints in the logic, js file for the custom widget
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: D |
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