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Apple OS X v10.8 Troubleshooting Sample Questions:

1. If you have FileVault 2 enabled on your Mac, how do you start up from OS X Recovery?

A) Use the option key and choose OS X Recovery disk in the Startup Manager.
B) You must turn off disk encryption to use this feature.
C) Hold theCommand and Rkeysatstartup.
D) Open System Preferences > Startup Disk preference pane then select the OS X Recovery disk.

2. Which of the following Macs support AirPlay Mirroring in OS X Mountain Lion? SELECT ALL THAT APPLY

A) Mac mini (Early 2009)
B) MacBook Pro (Early 2011)
C) MacBook Air (Mid 2011)
D) Mac Pro (Mid 2010)
E) MacBook (Late 2008 Aluminum)

3. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
B) Select the iMessage check box in System Preferences > iCloud
C) Help the customer download Messages from the Mac App Store.
D) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.

4. Which system preference pane allows a user to enable the OS X Mountain Lion Firewall?

A) Network
B) Sharing
C) Security & Privacy
D) Mission Control

5. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False

A) False
B) True

Solutions: