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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.

2. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

A) Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
B) Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
C) Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
D) Suppress an action for 14 days if there are five rejects for web channel in the last 10 days

3. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)

A) Billboard
B) Retail store
C) Chatbot
D) Television

4. U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)

A) Define customer contact policies
B) Create and configure the real-time container
C) Create the action and its web treatment
D) Set up business structure to Sales/CreditCards
E) Define customer engagement polices

5. To which types of decisions can Pega Customer Decision Hub be applied?

A) Determining why response rates for a campaign in one region are below average
B) Determining how to optimize the product portfolio to increase market share
C) Determining the cause of a customer's problem
D) Determining how to retain a customer

Solutions: