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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Core architecture and data model - Employee experience and emergency response capabilities - Document processing, eSignature, and reporting tools - Licensing, permitting, and inspection management - Grants management and program administration |
| Topic 2: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Data management, scalability, and quality assurance - Deployment methodology and change management - Solution design and requirements mapping |
| Topic 3: Public Sector Solution Product Configuration | 36% | - Configure OmniStudio components for public sector workflows - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation - Service Cloud and Experience Cloud setup for citizen services |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency is evaluating the use of Agentforce Public Sector. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward.
Which Public Sector Solution should a Technical Consultant recommend for this use case?
- A. Workflows
- B. Intelligent Document Automation
- C. Smart Forms
- D. Business Rule Engine
Correct Answer: B 🗳️
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The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements
/contracts to its customers.
Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?
- A. Adobe Sign
- B. eSignLive
- C. Conga
- D. DocuSign
Correct Answer: D 🗳️
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A public sector agency has implemented Public Sector for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/address (this data resides in a custom object).
What feature of Agentforce Public Sector can be leveraged to meet this requirement?
- A. Integration Procedure
- B. OmniScript
- C. FlexCard
- D. DataRaptor
Correct Answer: A 🗳️
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A government agency is implementing Agentforce Public Sector and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only.
What are the three steps a technical consultant should configure to satisfy the agency ' s use case?
- A. Turn on Document Checklist
- B. Create a document type under Notes and Attachment
- C. Assign permissions and permission sets for application forms
- D. Enable Intelligent Document Automation
- E. Create a Document Type
Correct Answer: A,C,E 🗳️
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A government agency uses Public Sector Solutions to manage permits and grant approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?
- A. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
- B. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.
- C. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.
- D. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.
Correct Answer: A 🗳️
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