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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?

A) User Persona
B) Site Map
C) Lightning Flow
D) User Flow

2. A UXDesigner is asked to design a new application built on Salesforce.
What should be their first step?

A) Become familiar with theSalesforce Lightning Design System (SLDS) component blueprints.
B) Create branding sets for each audience using Experience Builder.
C) Find and review relevant AppExchange packages.
D) Design a series of custom web component for the app.

3. Cloud Kicks is considering using Learning Paths functionality to assign learning content to employees as part of its onboarding process.
Which feature could be assigned to learners'

A) Hands-on challenges
B) Trailhead modules
C) Superbadges

4. A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.
Which business outcomes represent these values?

A) Critical investing, more employee turnover, and greater market share
B) Inclusive recruitment, lower market share, and less employee turnover
C) Economic growth, greater market share, and less employee turnover

5. A UX Designerhas created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?

A) Usability Testing
B) Survery
C) Qualitative
D) Focus Groups

Solutions: