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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Opportunity lifecycle and forecasting - Sales methodology configuration |
| Product and Pricing | 8%–12% | - Pricing configuration - Product master data - Price lists and discount determination |
| Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| User Management | 8%–12% | - Role and access management - Organizational structure - Business user setup |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Reporting and Analytics | 8%–12% | - Data sources and key figures - Custom report creation - Standard reports and dashboards |
| Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Quote creation and processing - Sales order integration |
| Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Which of the following actions can you perform using the administrator adaptation function?
- A. Enter default extension field values based on business logic
- B. Validate values for an extension field based on another field
- C. Create an extension field and define its properties
- D. Create a code list resctriction for standard and extension fields
Correct Answer: C 🗳️
Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?
- A. Define the contact person in the Administration work center
- B. Define the contact person in the Service Control Center
- C. Update the contact details in your organization structure
- D. Define a new service agent
Correct Answer: B 🗳️
Based on which organizational elements can you define sales area information in the product master? (2 correct answers)
- A. Territory
- B. Distribution Channel
- C. Sales unit
- D. Sales Organization
Correct Answer: B,D 🗳️
You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer?
- A. You create the contact master record only and add it to the account hierarchy
- B. You create different contacts for each account
- C. You create the contact for the first account and add the same contact to the second account
- D. You merge both accounts and create the contact record for that account
Correct Answer: C 🗳️
Based on which opportunity attributes can you create a sales forecast? (2 correct answers)
- A. Weighted Revenue
- B. Total Contract Value
- C. Negotiated Value
- D. Expected Revenue
Correct Answer: C,D 🗳️
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