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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Good issue
B) Service order
C) Billing request
D) Purchase order
E) Internal order

2. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Set up scoping
B) Execute data migration
C) Define the organizational structure
D) Define business roles

3. When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

A) When the data volume is low
B) When integration has been scoped
C) When data is loaded from multiple applications
D) When data must be loaded quickly

4. When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.

A) You want another user to view a business object before it can be processed further.
B) You want to define multiple review processes for the same business object
C) You want to define multiple review steps for the same business object.
D) You want the direct approver of a business object to be the reporting line manager.

5. When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?

A) Maintenance item serial number
B) Maintenance item counter reading
C) Maintenance product quantity value
D) Maintenance product measurement reading

Solutions: