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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Integration | 16% | - Integration with SAP ERP and CRM - SAP FSM System Configuration - Third-Party System Integration - API and Web Services |
| Topic 2: Service Order Management | 26% | - Service Order Status Management - Service Order Assignment and Routing - Service Order Creation and Processing - Service Order Scheduling and Planning |
| Topic 3: Resource Management | 22% | - Technician Management - Skill-Based Matching - Workforce Planning and Forecasting - Travel and Route Optimization |
| Topic 4: Mobile Application | 20% | - Mobile Checkout and Time Tracking - Real-Time Communication - Offline Capabilities - Field Service Mobile App Features |
| Topic 5: Service Reporting and Analytics | 16% | - Custom Report Generation - Service Performance Metrics - KPI Monitoring and Analysis - Reports and Dashboards |
SAP Certified - SAP Field Service Management Sample Questions:
How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.
- A. By considering unique business requirements
- B. Through a structured customer service protocol
- C. By offering marketing insights
- D. Providing financial incentives
- E. Offering continuous user training
Correct Answer: A 🗳️
Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.
- A. Online reports are generated in the FSM cloud and returned to the client (mobile or web).
- B. Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
- C. All data required for an online report is read from the FSM cloud.
- D. The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
Correct Answer: A,B,C 🗳️
Which of the following is not a crowd role?
Choose the correct answer.
- A. Partner Technician
- B. Service Customer
- C. Crowd Owner
- D. Partner Admin/Manager
Correct Answer: B 🗳️
What are the key components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
- A. New Customer Acquisition System
- B. Business Marketing Strategy
- C. Standardized Framework
- D. Integrated Toolchain
- E. Expert Guidance
Correct Answer: C,D,E 🗳️
What dimension of an ERP system comprises sequences of actions arranged in an end-to-end flow?
Choose the correct answer.
- A. Data
- B. Operations
- C. Processes
- D. Extensions
- E. Integrations
Correct Answer: C 🗳️
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