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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
B) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
C) Avaya always comes in with the lowest price tag for all their contact center solutions.
D) Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
E) Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.

2. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They supported by Avaya IP Office Support Services (IPOSS)
B) They feature industry-leading agent and supervisor desktops, call recording, and reporting
C) They can scale up to 5.000 supervisors
D) They can scale up to 10,000 simultaneous configured agents
E) They support blended multichannel inbound and outbound contacts

3. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business has extensive internal IT support with outsourcing
B) The business has minimal IT support, and are risk adverse
C) The business makes centralized purchase decisions
D) The business makes de-centralized purchase decisions
E) The business' environment is complex, customized multi-vendor, highly scaled integration critical
F) The business uses limited customization, 1-2 Vendors

4. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
B) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
C) Can host both outbound campaigns and communication, as well as. selfserviceapplications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.

5. Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)

A) Large Linux server, DL360G and R620
B) Medium Linux servers, DL120G and R210
C) IP500v1 Chassis
D) IP500v2 Chassis

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