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WGU Information Technology Management QGC1 Sample Questions:

1. Which cybersecurity method ensures that data remains unchanged during transmission?

A) Access control lists
B) Hashing
C) Authentication
D) Encryption

2. An attacker uses a guest account to exploit a weakness that enables the attacker to change access rights and alter user account information. Which type of attack is described?

A) Packet tampering
B) Elevation of privilege
C) Spoofing
D) Hoaxing

3. Which software carries out a set of operations on behalf of a user with a degree of independence and employs knowledge of the user's goals?

A) Ambient digital experience
B) Information of Everything
C) Autonomous agent
D) Virtual assistant

4. What is a customer relationship management (CRM) system used for?

A) To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
B) To provide fundamental decision-making support.
C) To improve supplier and customer relations and increase revenues.
D) To increase customer loyalty and retention and increase an organization's profitability.

5. Which function does a manufacturing enterprise resource planning (ERP) system support to improve internal operations?

A) Organizing production schedules
B) Tracking customer order delivery satisfaction
C) Forecasting retail demand patterns
D) Managing team training certifications

Solutions: