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EXIN ITSM20F日本語 Exam Braindumps - in .pdf Free Demo

  • Exam Code: ITSM20F-JPN
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
  • Last Updated: Aug 24, 2026
  • Q & A: 78 Questions and Answers
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  • Exam Code: ITSM20F-JPN
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
  • Last Updated: Aug 24, 2026
  • Q & A: 78 Questions and Answers
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EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionWeightObjectives
Introduction to IT Service Management15%- Core concepts of IT service management
  • 1. Continual improvement principles
  • 2. Value and scope of ITSM
  • 3. Service, customer, user, and supplier definitions
- Overview of ISO/IEC 20000 standard
  • 1. Purpose, benefits, and structure of ISO/IEC 20000-1:2018
  • 2. Service Management System (SMS) concept
Service Management System (SMS) Requirements30%- Operation, performance evaluation, and improvement
  • 1. Management review and continual improvement
  • 2. Monitoring, measurement, and internal audit
  • 3. Design and transition of services
- Organizational context and leadership
  • 1. Leadership, commitment, and governance
  • 2. Understanding internal and external context
  • 3. Interested parties and requirements
- Planning and support
  • 1. Risks, opportunities, and objectives
  • 2. Resource management and competence
  • 3. Documented information and communication
Operation of the Service Management System55%- Resolution and control processes
  • 1. Problem management
  • 2. Change management
  • 3. Incident and service request management
  • 4. Release and deployment management
- Service portfolio and configuration processes
  • 1. Service portfolio and service catalog management
  • 2. Service asset and configuration management
  • 3. Knowledge management
- Relationship and agreement processes
  • 1. Business relationship management
  • 2. Service level management and service reporting
  • 3. Supplier management
- Supply and demand processes
  • 1. Service continuity and availability management
  • 2. Capacity and demand management
  • 3. Information security management

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. サービス品質を定義するものは何ですか?

A) コスト効率の高いサービスの提供
B) 明示された顧客の要件と期待を満たす
C) プロバイダーと顧客が事前に評価できる一連のアクティビティ
D) 99.999% の継続的な可用性レベルの達成


2. 既知のエラーとは何ですか?

A) 解決された問題
B) 原因と回避策が特定された問題
C) 解決が判明している重大インシデント
D) 対応できない問題


3. 組織内の主要な目標に対する進捗を測定するためのパラメータは何ですか?

A) 重要業績評価指標 (KPI)
B) サービス向上プログラム (SIP)
C) 重要成功要因 (CSF)
D) バランス スコアカード (BCS)


4. サービス品質を定義するものは何ですか?

A) コスト効率の高いサービスの提供
B) 明示された顧客の要件と期待を満たす
C) プロバイダーと顧客が事前に評価できる一連のアクティビティ
D) 99.999% の継続的な可用性レベルの達成


5. 現在および将来の両方で、利用可能な処理能力の供給がビジネスの需要に確実に適合するようにするという目的を持っているプロセスはどれですか?

A) キャパシティ管理財務
B) IT サービスの管理
C) IT サービス継続性管理
D) 可用性管理


Solutions:

Question # 1
Answer: B
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: A

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