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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question 1

Your client is a security-conscious financial services firm implementing Slack for the first time.
When planning an introductory Slack 101 learning session, which consideration is most important?

A. The client's Policies & Settings
B. The client's use of Block Kit
C. The client's Data Loss Prevention (DLP) partner
D. The client's eDiscovery app

Question 2

You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?

A. Channels Admin
B. Users Admin
C. Roles Admin
D. Compliance Admin

Question 3

Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?

A. Track usage of apps and document the business owner for each app.
B. Install and pre-approve a list of apps.
C. Establish an app approval process.
D. Perform a one-time audit of existing apps and processes.
E. Enable employees on how to use and request apps.

Question 4

During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

A. #help
B. #security
C. #search-first
D. #hello

Question 5

You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A. The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
B. The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
C. The Slack Consultant provides subject matter expertise during the project implementation.
D. The Slack Consultant will be the primary point of contact post-project completion.

Solutions: