[Aug-2023 Newly Released] Field-Service-Consultant Dumps for Field Service Lightning program Certified

Updated Verified Field-Service-Consultant dumps Q&As - 100% Pass

NEW QUESTION # 33
Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

• A. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
• B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
• C. Use a Macro to create a competitor Asset Record on the Field Service mobile app.
• D. Manually create a competitor's Asset Record on the Field Service mobile app.

Answer: B

NEW QUESTION # 34
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

• A. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
• B. add the work order line items related list of the work order page layout and assign the layout to the technician 's profile.
• C. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
• D. create a report chart that summarizes work order line items and add a link to the service appointment layout.

Answer: C

Explanation:
Explanation
A custom lightning component that displays work order progress can be created using Lightning Web Components or Aura Components and deployed to technicians through the Field Service Mobile App using Mobile App Extensions. Adding the work order line items related list to the work order page layout would not show the work progress on the work order line-item card in the Field Service Mobile App. Creating a custom visual force page or a report chart would not be compatible with the Field Service Mobile App user interface.
References: https://developer.salesforce.com/docs/component-library/documentation/en/lwc
https://developer.salesforce.com/docs/atlas.en-us.lightning.meta/lightning/
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_extensions.htm&type=5

NEW QUESTION # 35
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.

• A. Publish training documentation in a closed chatter group.
• B. Increase training to Sales Representatives.
• C. Publish pre-release documentation on the Customer Community.
• D. Increase training to Field Service Technicians

Answer: C,D

NEW QUESTION # 36
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?

• A. Create two service appointment
• B. Create a two-service crew
• C. Create a work rule with two required skills
• D. Create a crew with two technicians

Answer: D

NEW QUESTION # 37
An analytics team wants to get real-time updates on transactional email metrics, specifically Sent and NotSent, to ensure they are fulfilling a legal obligation due to the nature of their messages.
What method should be suggested in this scenario?

• A. Data Retrieves on the Send Object
• B. Event Notification Service
• C. Platform Events API
• D. Data View Export with every send

Answer: B

NEW QUESTION # 38
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

• A. Include Quick Actions and Global Actions in Attached Articles.
• B. Attach Articles to Work Orders and Work Order Line Items.
• C. Manage Attached Articles and Search the Knowledge Base.
• D. Attach Knowledge Articles to Work Order Line Items Only.

Answer: B,C

NEW QUESTION # 39
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

• A. Create a user territory for the technicians' primary and secondary territories.
• B. Enable the sharing features in the Field Service settings in the Setup menu.
• C. Create a process to change the owner of the service appointment to the assigned technician.
• D. Configure a sharing rule to share dispatched service appointments with the assigned resource.

Answer: A

NEW QUESTION # 40
A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

• A. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
• B. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
• C. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
• D. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

Answer: A,B

Explanation:
Explanation
Work Orders are records that track customer requests for service such as repairs or maintenance[47]. Work Order Line Items are records that track specific tasks or products related to a work order[48]. Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[49]. Adding each Asset to a separate Work Order Line Item or a separate Work Order would allow handling the service associated with each container independently by creating different records for different containers. Creating a Service Appointment for each Line Item or each Work Order would allow scheduling and dispatching the service associated with each container independently by assigning different resources and time slots for different containers. Adding each Asset to a separate child Work Order would create an unnecessary hierarchy of Work Orders that could complicate reporting and scheduling. Creating a Service Appointment for the parent Work Order would not allow handling the service associated with each container independently by assigning one resource and time slot for all containers. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5

NEW QUESTION # 41
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

• A. Preferred Resources
• B. Match Boolean
• C. Required Resources.
• D. Match Fields

Answer: B

Explanation:
Explanation
Match Boolean is an optimization criterion that prioritizes matching service appointments with resources based on boolean fields such as certifications or preferences[139]. Using Match Boolean in the Scheduling Policy would allow Universal Containers to ensure that Service Appointments are only assigned to Active Resources by creating a boolean field on the service resource object such as Active Resource and setting it to true or false depending on their status. Match Fields is an optimization criterion that prioritizes matching service appointments with resources based on fields such as skills or territories[140]. Preferred Resources is an optimization criterion that prioritizes assigning service appointments to resources who have previously completed similar work orders or who are preferred by customers[141]. Required Resources is an optimization criterion that prioritizes assigning service appointments to resources who are explicitly required by customers or dispatchers[142]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_match_boolean.htm
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_match_fields.htm&
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_preferred_resource
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_required_resources

NEW QUESTION # 42
which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers

• A. Homebase travel
• B. Resource skill level
• C. Assigned resource
• D. Break duration

Answer: C,D

NEW QUESTION # 43
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

• A. Open a Case and send email with new Service Offerings.
• B. Open a Case and inform Customer of weekend service pricing.
• C. Open a Case and create a Work Order for the Dispatch Team.
• D. Open a Case and a renewal Opportunity for the Sales team.

Answer: A,B

NEW QUESTION # 44
universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments?
are dispatched correctly?

• A. Enable sharing or dispatch service appointments
• B. Set the number of services to drip feed on the service territories
• C. Enable drip feed dispatching in field service settings
• D. Set the service appointment to dispatch in the field service settings

Answer: B,C

NEW QUESTION # 45
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers'7

• A. Field Service Lightning Standard Permissions
• B. Field Service Lightning Scheduling License
• C. Field Service Lightning Mobile License
• D. Field Service Lightning Admin Permissions

Answer: A

NEW QUESTION # 46
Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

• A. Require customer signature on billable Work Orders
• B. Require Technicians sign-off on Work Orders.
• C. Require Technicians log all non-billable hours.
• D. Require approval on all Installations.

Answer: B

NEW QUESTION # 47
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

• A. Customer First scheduling
• B. Emergency scheduling
• C. Resource Schedule Optimization
• D. Global optimization

Answer: B

NEW QUESTION # 48
Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

• A. Salesforce browser-based application
• B. Custom mabile application
• C. Salesforce Field Service mobile application
• D. Salesforce mobile application

Answer: A,C

NEW QUESTION # 49
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set(s) a consultant should recommend assigning to NTO agents?

• A. Agent and Resource
• B. Dispatcher
• C. Agent
• D. Mobile, Agent, and Resource

Answer: D

NEW QUESTION # 50
Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

• A. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
• B. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
• C. Required Products must be added to both the Work Order and all Work Order Line Items.
• D. Quantity and Unit of Measure are required when adding a Required Product.

Answer: A,B

NEW QUESTION # 51
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

• A. Create Resource Absences every day.
• B. Create a recurring Service Appointment.
• C. Use appropriate Resource Operating Hours.
• D. Use the Resource Availability Rule.

Answer: D

Explanation:
Explanation
Resource Availability Rules are rules that define when resources are available for service appointments based on their working hours, absences, breaks, travel time, etc.[77]. Using the Resource Availability Rule would allow configuring the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM by setting up criteria such as break duration equals 30 minutes and break start time after 1 PM[78]. Creating a recurring Service Appointment would not ensure a 30-minute lunch break that begins every day after 1 PM.
Recurring Service Appointments are service appointments that repeat at regular intervals such as daily, weekly, or monthly[79]. Using appropriate Resource Operating Hours would not ensure a 30-minute lunch break that begins every day after 1 PM. Resource Operating Hours are records that define when resources are available for work based on their time zones, business hours, holidays, etc.[80]. Creating Resource Absences every day would not ensure a 30-minute lunch break that begins every day after 1 PM. Resource Absences are records that mark resources as unavailable for work for specific time periods due to sickness, vacation, or other reasons[81]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_resource_availability_rules_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_availability_rules_breaks.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_recurring_service_appointments_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_operating_hours_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5

NEW QUESTION # 52
A Consultant is helping Universal Containers define its mobile approach.
Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

• A. Support service processes with custom Lightning Components
• B. Visibility of Technicians with geolocation tracking
• C. Access to Lightning Knowledge articles
• D. Manage mobile fields available through configuration

Answer: C

NEW QUESTION # 53
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?

• A. Utilize lifecycle Object tracking on Assets.
• B. Utilize Field History Tracing on Assets.
• C. Utilize custom fields for change tracking on Assets.
• D. Utilize a Work Order related list on Assets.

Answer: B

NEW QUESTION # 54
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?

• A. Enable knowledge on work orders.
• B. Add a lightning component to work orders.
• C. Enable path for work orders.
• D. Add compact layouts to work orders.

Answer: A

NEW QUESTION # 55
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?

• A. Contacts and Service Contracts
• B. Contracts and Assets
• C. Accounts and Service Contracts
• D. Accounts and Assets

Answer: C

NEW QUESTION # 56
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

• A. Create a crew with two Technicians
• B. Create two Service Crews.
• C. Create a work rule with two required skills.
• D. Create a single Service Appointment.

Answer: A

NEW QUESTION # 57
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

• A. Check 'Keep These Appointments Scheduled'.
• B. Assign a high efficiency score.
• C. Link rules to Relevance Groups.
• D. Include a Match Fields work rule.

Answer: D

Explanation:
Explanation
Match Fields work rules are rules that restrict travel distance between home location and first appointment location for resources[64]. Including a Match Fields work rule would allow limiting contractors to travel a maximum of 50 minutes from home by setting up criteria such as travel distance less than or equal to 50 minutes between home location field and first appointment location field[65]. Linking rules to Relevance Groups would not limit travel distance between home location and first appointment location for resources.
Relevance Groups are groups of rules that apply only to specific types of services such as emergency or preventive maintenance[66]. Assigning a high efficiency score would not limit travel distance between home location and first appointment location for resources. Efficiency score is a metric that measures how well resources use their working hours based on factors

NEW QUESTION # 58
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The Salesforce Field-Service-Consultant exam consists of 60 multiple-choice questions and is conducted over a time period of 105 minutes. The passing score for this certification exam is 63%, and the exam cost is $200. Field-Service-Consultant exam can be taken at any time, and the results are available immediately after completion.

Salesforce Field-Service-Consultant certification is a valuable credential that demonstrates a candidate’s ability to design, implement, and manage field service solutions that are based on the Salesforce platform. Salesforce Certified Field Service Consultant certification is ideal for individuals who have experience in field service management and are looking to enhance their skills and knowledge.

 

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