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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which dimension includes activities and workflows?

A) Value streams and processes
B) Information and technology
C) Partners and suppliers
D) Organizations and people

2. What ensures that service providers and service consumers continue to create value together?

A) Service offerings
B) Service relationship management
C) Service level management
D) Service consumption

3. Which of the four dimensions includes the knowledge bases needed to deliver and manage services?

A) Value streams and processes
B) Information and technology
C) Partners and suppliers
D) Organizations and people

4. What describes how components and activities work together to facilitate value creation?

A) The four dimensions of service management
B) A service relationship
C) The ITIL guiding principles
D) The ITIL service value system

5. Which value chain activity ensures that ongoing service activity meets user expectations?

A) Obtain/build
B) Deliver and support
C) Plan
D) Engage

Solutions: