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Ever since its inception, ITIL has continued to bring transformation in how IT-based businesses provide service to their customers even as they seek to keep being aware of the business needs. The best practices associated with ITIL are responsible for how organizations are managing their IT assets, offer improved customer service, cut cost, enhance internal communication, and more. Therefore, the ITILFND exam is a necessity for those who wish to flourish in this field by helping the organizations they work for utilize the ITIL methodology.
The benefit in Obtaining the ITIL Foundation Exam Certification
- PeopleCert ITIL Foundation have the knowledge to use the tools to complete the task efficiently and cost effectively than the other non-certified professionals lack in doing so.
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- PeopleCert ITIL Foundation Certification is distinguished among competitors. PeopleCert ITIL Foundation certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
- PeopleCert ITIL Foundation certification has more useful and relevant networks that help them in setting career goals for themselves. PeopleCert ITIL Foundation networks provide them with the right career direction than non certified usually are unable to get.
- PeopleCert ITIL Foundation Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
- PeopleCert ITIL Foundation will be confident and stand different from others as their skills are more trained than non-certified professionals.
EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Concepts of Service Management | 15% | - Value, outcomes, costs and risks - Service relationships, service offerings and products - Stakeholders and value co-creation |
| Topic 2: ITIL Guiding Principles | 15% | - Start where you are - Optimize and automate - Progress iteratively with feedback - Keep it simple and practical - Focus on value - Think and work holistically - Collaborate and promote visibility |
| Topic 3: Four Dimensions of Service Management | 17% | - Organizations and people - Partners and suppliers - Value streams and processes - Information and technology |
| Topic 4: Key ITIL Practices | 33% | - Service management practices
|
| Topic 5: ITIL Service Value System | 20% | - Continual improvement - Overview and purpose - Governance - Service value chain |
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