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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Why should you look after a loyal customer?

A) They tend to be more faithful to one reseller.
B) They are willing to sacrifice quality for an attractive price.
C) They spend the most money.
D) They tend to be more demanding.

2. Which customer is ideally suited to the HP Win-Back program? (Select two.)

A) Home users
B) HP loyal customers
C) Channel partners
D) Switchers
E) Lost customers
F) HP EB customers

3. Which statement is true regarding the security label in HP Inkjet cartridges?

A) Depending on the region, not all Inkjet cartridges have a security label.
B) The security label has to be on the ink cartridge itself, not on the packaging.
C) All Inkjet cartridges have a security label on the back of the packaging.
D) Only value cartridges and photo packs have a security label.

4. Which statement is true about loyal HP customers?

A) They value price overall other factors when making a purchase
B) They are not concerned about product reliability.
C) They purchase products from the HP brand and one reseller only.
D) They commonly seek out various suppliers for the best deal

5. Which statement is true regarding multi-pack ink cartridges?

A) They are designed specifically for home users.
B) They should only be sold to small-to-medium sized customers.
C) They offer better value to customers who print a lot.
D) The customer can save over 30%.

Solutions: