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HP HP2-H82 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs Identification & Solution Matching | 25% | - Recommend appropriate HP supplies solutions - Address customer concerns and objections - Assess customer printing and usage requirements |
| Selling Strategies & Positioning | 25% | - Effective sales techniques for supplies - Position HP supplies against competitors - Communicate total cost of ownership |
| Competitive Landscape & Business Impact | 20% | - Impact of genuine supplies on device performance - Understand market competition - HP tools and resources for sales support |
| HP Supplies Portfolio & Value Proposition | 30% | - Original HP supplies benefits and quality - Overview of HP supplies categories - Genuine vs. non-genuine supplies comparison |
HP Selling HP Supplies 2019 Sample Questions:
Question 1
Which statement is true about remanufactured/rebuilt cartridges?
A. Remanufactured/rebuilt cartridges are also called clones when they infringe on intellectual property.
B. Remanufactured/rebuilt cartridges are HP cartridges that are reused by refilling with non-original/third-party ink or toner.
C. Usage marks are not visible.
D. Some worn-out parts, ink, or toner are replaced in remanufactured/rebuilt cartridges.
Question 2
Which statement is true about a refilled cartridge?
A. Worn-out parts are not replaced in a refilled cartridge.
B. A refilled cartridge is also known as a reman or rebuilt cartridge.
C. A refilled cartridge is a refurbished original HP cartridge.
D. Worn-out parts are replaced in a refilled cartridge.
Question 3
Which statement is true regarding HP's range of specialty papers designed for Inkjet, LaserJet, and PageWide printers?
A. PageWide and OfficeJet printers can achieve durability claims with any paper.
B. All three writing systems use separate Stock Keeping Units (SKUs).
C. PageWide relies on a fuser for toner-based printing.
D. All project papers for Inkjet and Laser work on all three writing systems.
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: C |
