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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Fundamental concepts of service management
|
| Technology and Architecture | - Supporting capabilities
|
| Key Principles and Models | - Management concepts
|
| Selected Functions | - Operational functions
|
| Selected Roles | - Roles and responsibilities
|
| The ITIL Service Lifecycle | - Lifecycle stages
|
| Generic Concepts and Definitions | - Core terminology
|
| Selected Processes | - ITIL processes
|
ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which statement about the emergency change advisory board (ECAB) is CORRECT?
A) The ECAB will be used for emergency changes where there may not be time to call a full CAB
B) Amongst the duties of the ECAB is the review of completed emergency changes
C) The ECAB will be chaired by the IT Director
D) The ECAB considers every high priority request for change (RFC)
2. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution
A) 1 only
B) Both of the above
C) 2 only
D) None of the above
3. Which of the following would be most useful in helping to implement a workaround as quickly as possible?
A) A request for change
B) A capacity database
C) A known error database
D) A definitive media library
4. In which document would you expect to see an overview of actual service achievements against targets?
A) Service level agreement (SLA)
B) Capacity plan
C) SLA monitoring chart (SLAM)
D) Operational level agreement (OLA)
5. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
A) Service transition
B) Demand management
C) Service level management
D) Service catalogue management
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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