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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Fundamental concepts of service management
|
| Technology and Architecture | - Supporting capabilities
|
| Key Principles and Models | - Management concepts
|
| Selected Functions | - Operational functions
|
| Selected Roles | - Roles and responsibilities
|
| The ITIL Service Lifecycle | - Lifecycle stages
|
| Generic Concepts and Definitions | - Core terminology
|
| Selected Processes | - ITIL processes
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Which statement about the emergency change advisory board (ECAB) is CORRECT?
- A. The ECAB will be used for emergency changes where there may not be time to call a full CAB
- B. Amongst the duties of the ECAB is the review of completed emergency changes
- C. The ECAB will be chaired by the IT Director
- D. The ECAB considers every high priority request for change (RFC)
Correct Answer: A 🗳️
Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution
- A. 1 only
- B. Both of the above
- C. 2 only
- D. None of the above
Correct Answer: C 🗳️
Which of the following would be most useful in helping to implement a workaround as quickly as possible?
- A. A request for change
- B. A capacity database
- C. A known error database
- D. A definitive media library
Correct Answer: C 🗳️
In which document would you expect to see an overview of actual service achievements against targets?
- A. Service level agreement (SLA)
- B. Capacity plan
- C. SLA monitoring chart (SLAM)
- D. Operational level agreement (OLA)
Correct Answer: C 🗳️
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
- A. Service transition
- B. Demand management
- C. Service level management
- D. Service catalogue management
Correct Answer: D 🗳️
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