Salesforce Field-Service-Lightning-Consultant Test Engine Practice Test Questions, Exam Dumps

100% Free Field-Service-Lightning-Consultant Daily Practice Exam With 303 Questions

The exam tests the applicant's ability to implement Salesforce Field Service Lightning by addressing topics such as Service crew management, scheduling, mobile workforce management, inventory management, and work order management. Moreover, applicants are tested on their ability to create customized solutions for clients, integrating the Salesforce Field Service Lightning platform with existing systems and Salesforce products.

The Salesforce Certified Field Service Lightning Consultant certification exam is designed for individuals who possess the expertise and knowledge required to implement and configure Field Service Lightning solutions. This certification exam is ideal for professionals who work in the field service industry and want to enhance their skills and knowledge in the Salesforce platform.

 

NEW QUESTION # 21
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?

• A. mini page layouts
• B. field sets
• C. visual force page
• D. page layouts

Answer: D

NEW QUESTION # 22
Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?

• A. Create a custom Gantt action to call an apex class to reschedule appointments.
• B. Write a batch apex class to unscheduled low priority work orders.
• C. Apply the reshuffle action within the Gantt.
• D. Define a global optimization job to run hourly.

Answer: C

NEW QUESTION # 23
Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am.
How can this be achieved?

• A. Use Exact Appointments on the Work Types.
• B. Use Customer Operating Hours.
• C. Use Multiple Operating Hours with Slots for each hour.
• D. Use Territory-specific Operating Hours.

Answer: A

NEW QUESTION # 24
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?

• A. Create an Approval Process from the Service Appointment for the customer's Authorization.
• B. Create a custom text field to capture the customer's signature on Salesforce mobile app.
• C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
• D. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.

Answer: C

NEW QUESTION # 25
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

• A. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
• B. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
• C. Utilize a custom Global Price Book and add all products as Price Book Entries.
• D. Create customer-specific Price Books and add all products as Price Book Entries.

Answer: B

NEW QUESTION # 26
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers

• A. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
• B. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
• C. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
• D. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.

Answer: B,C

NEW QUESTION # 27
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?

• A. Add product to the work order products related list on the asset object
• B. Add product to the work order products related list on the work type object
• C. Add product to the products required related list on the asset object
• D. Add product to the products required related list on the work type object

Answer: D

NEW QUESTION # 28
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

• A. Work Order Record Types for Break-fix, Install, and Inspection.
• B. Work Type Line Items for Install, Break-fix, and Inspections.
• C. Work Order custom fields to define Install, Break-fix, and Inspections.
• D. Work Types and Skill Requirements for Install, Break-fix, and Inspections.

Answer: D

NEW QUESTION # 29
Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?

• A. Generate a Service Report with a Signature Type.
• B. Install an AppExchange eSignature solution.
• C. Supply each Service Technician with a portable printer.
• D. Build a Flow on the Service Appointment record.

Answer: B

NEW QUESTION # 30
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

• A. Configure a Maintenance Plan.
• B. Define a repeating Work Type.
• C. Implement Path for Work Orders.
• D. Build a Process for Service Appointments.

Answer: A

NEW QUESTION # 31
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?

• A. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
• B. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
• C. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
• D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

Answer: A

NEW QUESTION # 32
Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer's requirement?

• A. Utilize a Work Order related list on Asset.
• B. Utilize Field History Tracking on Asset.
• C. Utilize a custom "Installation Date" field on Asset.
• D. Utilize the standard "Installation Date" field on Asset.

Answer: D

NEW QUESTION # 33
Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers

• A. add the service territory location related list on the service territory page layout
• B. add the service territory location related list on the location page layout
• C. create the service territory location as a service territory lookup field.
• D. create the service territory location as a location lookup field.

Answer: A,B

NEW QUESTION # 34
One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

• A. Create a new Work Order Validation Rule.
• B. Create an Excluded Resource for the Account.
• C. Remove the Technician as a Preferred Resource.
• D. Assign the Technician to a new Service Territory.

Answer: B

NEW QUESTION # 35
Universal containers just started itsfield service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers

• A. add the service territory location related list on the service territory page layout
• B. create the service territory location as a location lookup field.
• C. add the service territory location related list onthe location page layout
• D. create the service territory location as a service territory lookupfield.

Answer: A,C

NEW QUESTION # 36
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer

• A. Assign the appropriate skills to resources.
• B. Select the relevant work types for each resource.
• C. Use work types with required skills.
• D. Create multiple work order line items per service.

Answer: A,C

NEW QUESTION # 37
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action.
What should a Consultant recommend to achieve this requirement?

• A. Update the Service Appointment field "In Jeopardy."
• B. Update the Service Appointment Status field.
• C. Reschedule the Service Appointment for later.
• D. Update the Service Appointment Chatter feed.

Answer: B

NEW QUESTION # 38
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Itemstatus picklist values, how should the work be recorded?

• A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."
• B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".
• C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work OrderLine Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"
• D. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."

Answer: B

NEW QUESTION # 39
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

• A. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
• B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
• C. add the work order line items related list of the work order page layout and assign the layout to the technician 's profile.
• D. create a report chart that summarizes work order line items and add a link to the service appointment layout.

Answer: C

NEW QUESTION # 40
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

• A. work order
• B. work types
• C. service report
• D. service appointment

Answer: B

NEW QUESTION # 41
Which two objects are required when configuring an optimization job?
Choose 2 answers

• A. Polygons
• B. Scheduling policy
• C. Work type
• D. Service territory

Answer: B,D

NEW QUESTION # 42
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To become a Salesforce Certified Field Service Lightning Consultant, candidates must pass the certification exam. The exam consists of 60 multiple-choice questions and must be completed within 105 minutes. Candidates must achieve a score of at least 68% to pass the exam. The exam can be taken online or in-person at a testing center. Candidates who pass the exam will receive a certificate and a digital badge that they can use to showcase their expertise in Field Service Lightning.

 

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