[Sep-2021] Pass Salesforce Field-Service-Lightning-Consultant Exam in First Attempt Guaranteed!

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NEW QUESTION 35
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

• A. work types
• B. service report
• C. service appointment
• D. work order

Answer: A

 

NEW QUESTION 36
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

• A. Utilize Standard Global Service Price Book Entries.
• B. Utilize the standard Salesforce Price Book.
• C. Utilize multiple country-specific Price Books.
• D. Utilize country-specific Price Book Entries.

Answer: B

 

NEW QUESTION 37
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant recommend to track the lifecycle?

• A. Utilize custom fields for change tracking on Assets.
• B. Utilize lifecycle Object tracking on Assets.
• C. Utilize a Work Order related list on Assets.
• D. Utilize Field History Tracking on Assets.

Answer: D

 

NEW QUESTION 38
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

• A. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
• B. Drag and drop the Service Appointments to other available Resources and run Optimization.
• C. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
• D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

Answer: B

 

NEW QUESTION 39
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

• A. Includes the match territory work rule
• B. Select working location enable primary on the working territories work rule
• C. Deselect working location primary on the working territories work rule
• D. Remove the match territory work rule

Answer: B,D

 

NEW QUESTION 40
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)

• A. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
• B. Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.
• C. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
• D. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

Answer: C,D

 

NEW QUESTION 41
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

• A. Partner Communities
• B. Chatter Files Connect
• C. Customer Communities
• D. Customer Communities Plus
• E. Chatter Customer Groups

Answer: A,C,D

 

NEW QUESTION 42
Universal Containers` customers typically like to be by the same Technician that completed the initial installation.
How should a Consultant implement this rule?

• A. Add the Account as one of the Resource Skills.
• B. Add the Resource as a Required Resource.
• C. Add the Resource as a Preferred Resource.
• D. Add all other Resources as Excluded Resources.

Answer: C

 

NEW QUESTION 43
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

• A. Enable Drip feed Dispatch.
• B. Build a Workflow Rule.
• C. Create an Apex Trigger.
• D. Configure an Auto Dispatch Scheduled Job.

Answer: A

 

NEW QUESTION 44
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

• A. Utilize a standard Price Book specific to each country.
• B. Utilize a custom Price Book specific to each country.
• C. Utilize the standard Price Book with pricing rules applied.
• D. Utilize a custom Price Book with pricing rules applied.

Answer: B

 

NEW QUESTION 45
Which three factors should the consultant consider when recommending a routing option?
Choose 3 answers

• A. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres
• B. Street level routing incorporates Google map api and run faster than aerial routing
• C. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres
• D. Aerial routing computes the shortest distance between two locations bassed on a straight-line route
• E. Multiday work schedule only aerial routing.

Answer: A,D,E

 

NEW QUESTION 46
which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?
Choose 2 answers

• A. Color Palettes
• B. Appointment List
• C. Gantt Map
• D. Gantz

Answer: B,D

 

NEW QUESTION 47
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment.
How should a Consultant recommend implementing this feature?

• A. Use Lookup Fields.
• B. Add Fields on the Page Layout.
• C. Configure Field Sets on the Service Appointment.
• D. Create CSS in the Dispatcher's Console.

Answer: C

 

NEW QUESTION 48
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.
Which two recommendations should a Consultant make? (Choose two.)

• A. Increase training to Sales Representatives.
• B. Increase training to Field Service Technicians.
• C. Publish training documentation in a closed Chatter group.
• D. Publish pre-release documentation on the Customer Community.

Answer: B,D

 

NEW QUESTION 49
A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

• A. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
• B. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
• C. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.
• D. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.

Answer: A

 

NEW QUESTION 50
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

• A. Include the Resource Availability Work Rule in the Scheduling Policy.
• B. Mark the Service Territory's Resources as Required on the Service Appointments.
• C. Include the Match Territory Work Rule in the Scheduling Policy.
• D. Ensure the Resource's Address is in the same Match Territory as the Service Appointments.

Answer: C

 

NEW QUESTION 51
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