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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A) A service object
B) An incident
C) A change
D) A known error

2. Which statement about the service portfolio is TRUE?

A) It is an integral part of the service catalogue
B) It allows the organization unlimited resources when planning for new service deployments
C) The service portfolio includes ail services except those managed by third parties
D) It represents all resources presently engaged or being released in various stages of the service lifecycle

3. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A) Be accountable for the outcome of an activity
B) Perform an activity
C) Be kept up-to-date on the progress of an activity
D) Manage an activity

4. What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A) Business services
B) Supporting services
C) Component services
D) Customer services

5. Which of the following are types of service defined in ITIL?
1.Core
2.Enabling
3.Special

A) 2 and 3 only
B) All of the above
C) 1 and 2 only
D) 1 and 3only

Solutions: